Social Data Insights
5W Consulting publishes case studies offering marketing, product, and customer executives and NGOs access to the latest consumer and stakeholder insights from social data — data from the world’s largest focus group. Our case studies capture people’s needs, wants, preferences, behaviours and opinions to demonstrate how insights from social data can help you improve your products, create new ones, improve your services, create more effective campaigns – in essence, be the company your customers love.
What have customers come to expect from mobile banking applications? What delights them, what annoys them and how do they express it?
Please hold the line …
What are the issues that customers mention in their online conversations around phoning their bank?